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Booking Terms & Conditions
Effective Date: August 2, 2026
By submitting a booking request, making a reservation, or completing payment through the Diverse Travel Services website, you acknowledge that you have read, understood, and agreed to these Booking Terms & Conditions.
1. Booking Confirmation
A booking is considered confirmed only upon receipt of the required deposit or full payment and issuance of a written booking confirmation by Diverse Travel Services. All bookings are subject to availability and supplier confirmation.
2. Pricing & Payments
- All prices are quoted in Philippine Pesos (PHP) or the applicable currency unless otherwise stated.
- Prices are subject to availability and may change without prior notice until the booking is confirmed.
- Full or partial payment may be required to secure a reservation, depending on the travel product or supplier.
- Failure to complete payment within the specified period may result in the automatic cancellation of your booking.
3. Customer Responsibilities
By making a booking, you agree to:
- Provide complete, accurate, and truthful personal information.
- Review and verify all booking details before payment.
- Ensure that all travelers possess valid passports, visas, permits, vaccination certificates, and other travel documents required by the destination country.
- Arrive at airports, ports, hotels, meeting points, or designated locations on time.
- Comply with the laws, regulations, and entry requirements of the countries you visit.
- Meet any health, fitness, or participation requirements applicable to your chosen travel experience.
4. Travel Documents & Visa Requirements
Travelers are solely responsible for obtaining valid travel documents, including passports, visas, permits, and other entry requirements.
Where visa assistance is provided by Diverse Travel Services, our role is limited to application guidance and document preparation. Visa issuance remains solely at the discretion of the respective embassy or consulate, and approval cannot be guaranteed.
5. Changes, Cancellations & Refunds
Requests for changes, cancellations, or refunds are subject to the applicable fare rules, hotel policies, tour operator conditions, supplier terms, and our published Cancellation & Refund Policy.
Certain promotional fares, discounted packages, and special offers may be non-refundable, non-transferable, or subject to cancellation fees.
6. Supplier Responsibility
Diverse Travel Services acts as an intermediary between travelers and independent service providers, including airlines, hotels, cruise lines, transportation companies, insurance providers, visa processing centers, and tour operators.
We are not responsible for delays, cancellations, schedule changes, overbookings, baggage issues, denied boarding, service interruptions, or any acts or omissions of third-party suppliers.
7. Assumption of Risk
Travel, sightseeing, outdoor activities, cruises, and adventure experiences may involve inherent risks beyond our control.
By participating, you voluntarily assume all ordinary risks associated with travel and agree to follow all safety instructions provided by guides, operators, and local authorities.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Diverse Travel Services, its directors, officers, employees, representatives, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
- Delays or cancellations by suppliers;
- Flight schedule changes;
- Weather-related disruptions;
- Government restrictions or travel advisories;
- Lost, stolen, or damaged baggage or personal belongings;
- Personal injury, illness, accidents, or death occurring during travel, except where directly caused by our proven gross negligence or willful misconduct.
9. Force Majeure
Diverse Travel Services shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Earthquakes
- Floods
- Volcanic eruptions
- Epidemics or pandemics
- Government actions
- War or terrorism
- Civil unrest
- Labor strikes
- Transportation disruptions
- Airline operational issues
- Any other force majeure event
In such cases, refunds, credits, or rebooking options shall be subject to the policies of the respective travel suppliers.
10. Privacy & Data Protection
Personal information collected during the booking process is handled in accordance with our Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
11. Governing Law
These Booking Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the appropriate Philippine courts.
12. Agreement & Acceptance
By clicking "I Agree," submitting a booking request, or completing payment, you confirm that you have read, understood, and accepted:
- These Booking Terms & Conditions;
- The Cancellation & Refund Policy;
- The Privacy Policy;
- The Website Terms of Use; and
- Any applicable supplier-specific terms and conditions related to your booking.