Privacy Policy

Effective Date: August 2, 2026

Diverse Travel Services ("Diverse Travel Services," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you visit our website, submit inquiries, request quotations, make bookings, or use any of our travel-related services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information collected through:

• Our official website;
• Booking forms and quotation requests;
• Email, telephone, chat, social media, and other communications;
• Online payment transactions;
• Visa assistance applications;
• Tour, hotel, airline, cruise, transportation, travel insurance, and related travel services.

This Privacy Policy does not apply to third-party websites or services that may be linked from our website.

2. Information We Collect

Depending on the services you request, we may collect the following information:

Personal Information

• Full Name
• Date of Birth
• Nationality
• Gender (when required)
• Passport Information
• Government-issued Identification
• Residential Address
• Email Address
• Mobile and Telephone Numbers
• Emergency Contact Details

Travel Information

• Flight Reservations
• Hotel Reservations
• Tour Bookings
• Cruise Reservations
• Visa Application Details
• Travel Preferences
• Frequent Flyer Information (if applicable)

Payment Information

Payments are processed through secure third-party payment providers.

We may receive confirmation of payment but do not store complete credit card or debit card information on our servers.

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Analytics Information

Communications

We may retain records of:

• Emails
• Contact Forms
• Live Chat Messages
• Social Media Messages
• Customer Feedback
• Service Requests

3. How We Use Your Information

Your information is collected only for legitimate business purposes, including:

• Processing travel reservations and bookings;
• Preparing visa application documents;
• Coordinating with airlines, hotels, embassies, cruise lines, tour operators, and transportation providers;
• Issuing travel documents;
• Processing payments;
• Providing customer support;
• Sending booking confirmations and travel updates;
• Responding to inquiries;
• Improving our products and services;
• Complying with legal and regulatory obligations;
• Preventing fraud and unauthorized transactions.

4. Sharing of Information

We value your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only when necessary with:

• Airlines
• Hotels and Resorts
• Cruise Operators
• Tour Operators
• Transportation Providers
• Visa Processing Centers
• Embassies and Consulates (when applicable)
• Travel Insurance Providers
• Secure Payment Processors
• Government Agencies when required by law

All third parties receiving your information are expected to use it solely for the purpose of delivering the requested travel services and in accordance with applicable privacy laws.

5. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Improve website functionality;
• Remember user preferences;
• Analyze website traffic;
• Enhance user experience;
• Improve website security.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

6. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your travel arrangements;
• Meet legal and regulatory requirements;
• Resolve disputes;
• Maintain business records;
• Fulfill contractual obligations.

When personal information is no longer required, it will be securely deleted, anonymized, or disposed of in accordance with applicable laws.

8. Your Privacy Rights

Subject to the Data Privacy Act of 2012 (Republic Act No. 10173), you may have the right to:

• Access your personal information;
• Correct inaccurate or incomplete information;
• Request deletion of your personal information where legally permissible;
• Withdraw consent, subject to legal or contractual obligations;
• Object to certain processing activities;
• Request information regarding how your personal data is being processed.

Requests may be submitted using the contact information provided below.

9. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their respective privacy policies before providing any personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or business practices.

Any revisions will be posted on this page together with the updated Effective Date. Continued use of our website constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:

Diverse Travel Services

📧 Email: [email protected]

📞 Mobile: +63 916 685 4140

💬 Viber / WhatsApp: +63 916 685 4140

🌐 Website: https://www.diversetravelservices.com (update if your domain differs)

📍 Office Address: 4 GSIS Avenue, GSIS Village, Project 8, Sangandaan, Quezon City 1116, Philippines

Website Terms of Use

Effective Date: August 2, 2026

Welcome to the Diverse Travel Services website ("Website"). These Website Terms of Use ("Terms") govern your access to and use of this Website, including all pages, content, booking forms, inquiry forms, tools, and services provided through it.

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Booking Terms & Conditions, and all applicable laws. If you do not agree with these Terms, please discontinue use of this Website.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between Diverse Travel Services ("we," "our," or "us") and every visitor, customer, or user ("you" or "your") who accesses or uses this Website.

2. Eligibility

You must be at least 18 years of age or have the legal capacity under applicable law to use this Website and enter into legally binding agreements.

If you make a booking on behalf of another person, you confirm that you have obtained their authorization and agree to these Terms on their behalf.

3. Website Content

The information published on this Website, including but not limited to:

• Tour packages
• Flight information
• Hotel descriptions
• Cruise itineraries
• Visa assistance information
• Travel schedules
• Pricing
• Promotions
• Images
• Articles
• Destination guides

is provided for general informational purposes only.

While we strive to keep all information accurate and current, availability, prices, schedules, and travel requirements may change without prior notice.

Nothing on this Website constitutes a guarantee of availability or pricing until confirmed in writing by Diverse Travel Services.

4. Permitted Use

You agree to use this Website only for lawful purposes.

You agree not to:

• Violate any applicable law or regulation;
• Attempt unauthorized access to the Website or its systems;
• Upload viruses, malware, or malicious code;
• Interfere with the operation or security of the Website;
• Use automated software, bots, crawlers, or scraping tools without our written permission;
• Misrepresent your identity or submit false information;
• Use this Website for fraudulent or illegal activities.

We reserve the right to suspend or restrict access to any user who violates these Terms.

5. Booking Information

Submitting an inquiry or booking request through this Website does not constitute a confirmed reservation.

All bookings remain subject to:

• Availability;
• Supplier confirmation;
• Payment verification;
• Applicable airline, hotel, cruise, tour operator, or supplier policies.

A booking becomes confirmed only after you receive written confirmation from Diverse Travel Services.

6. Prices and Availability

All prices displayed on this Website are subject to change without prior notice and may vary based on availability, exchange rates, taxes, fuel surcharges, airline policies, government regulations, or supplier updates.

Published prices do not constitute a contractual offer.

7. Intellectual Property

Unless otherwise stated, all content on this Website—including text, graphics, logos, icons, photographs, videos, layouts, branding, and design elements—is the property of Diverse Travel Services or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

You may access this Website for your personal, non-commercial use only.

You may not copy, reproduce, modify, distribute, publish, sell, or exploit any content without our prior written permission.

8. Third-Party Services

Our Website may contain links to third-party websites or references to airlines, hotels, embassies, payment providers, tourism boards, or other travel suppliers.

These websites and services operate independently.

Diverse Travel Services is not responsible for the content, privacy practices, availability, or services of any third-party website or provider.

9. User Submissions

Any inquiry, feedback, review, testimonial, or information submitted through our Website must be accurate and lawful.

By submitting content, you grant Diverse Travel Services a non-exclusive, royalty-free license to use, reproduce, display, or publish such content for customer service, marketing, or business purposes, unless otherwise agreed.

You remain responsible for the information you provide.

10. Disclaimer

This Website and all information contained herein are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Diverse Travel Services makes no warranties, express or implied, regarding:

• Accuracy;
• Completeness;
• Reliability;
• Availability;
• Merchantability;
• Fitness for a particular purpose.

We do not guarantee uninterrupted access to the Website or that it will be free from errors or harmful components.

11. Limitation of Liability

To the maximum extent permitted by law, Diverse Travel Services, its directors, officers, employees, representatives, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

• Your use of this Website;
• Inability to access the Website;
• Website interruptions;
• Data loss;
• Technical failures;
• Reliance upon Website content;
• Third-party services or suppliers.

Our total liability, if any, shall not exceed the amount paid directly to Diverse Travel Services for the specific service giving rise to the claim, except where otherwise required by law.

12. Indemnification

You agree to indemnify and hold harmless Diverse Travel Services, its directors, officers, employees, representatives, affiliates, and business partners from any claims, damages, liabilities, losses, costs, or legal expenses arising from:

• Your violation of these Terms;
• Your misuse of the Website;
• Your violation of any law or the rights of another person.

13. Changes to These Terms

We reserve the right to revise or update these Terms at any time.

Any changes become effective immediately upon publication on this Website.

Your continued use of the Website after any revisions constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any dispute arising from these Terms or your use of this Website shall be subject to the exclusive jurisdiction of the appropriate courts of Quezon City, Metro Manila, Philippines, unless otherwise required by applicable law.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

16. Contact Information

If you have any questions regarding these Website Terms of Use, please contact:

Diverse Travel Services

📧 Email: [email protected]

📞 Mobile: +63 916 685 4140

💬 Viber / WhatsApp: +63 916 685 4140

📍 Office Address:

4 GSIS Avenue, GSIS Village, Project 8, Sangandaan, Quezon City 1116, Philippines

Booking Terms & Conditions

Effective Date: August 2, 2026

By submitting a booking request, making a reservation, or completing payment through the Diverse Travel Services website, you acknowledge that you have read, understood, and agreed to these Booking Terms & Conditions.

1. Booking Confirmation

A booking is considered confirmed only upon receipt of the required deposit or full payment and issuance of a written booking confirmation by Diverse Travel Services. All bookings are subject to availability and supplier confirmation.

2. Pricing & Payments

• All prices are quoted in Philippine Pesos (PHP) or the applicable currency unless otherwise stated.
• Prices are subject to availability and may change without prior notice until the booking is confirmed.
• Full or partial payment may be required to secure a reservation, depending on the travel product or supplier.
• Failure to complete payment within the specified period may result in the automatic cancellation of your booking.

3. Customer Responsibilities

By making a booking, you agree to:

• Provide complete, accurate, and truthful personal information.
• Review and verify all booking details before payment.
• Ensure that all travelers possess valid passports, visas, permits, vaccination certificates, and other travel documents required by the destination country.
• Arrive at airports, ports, hotels, meeting points, or designated locations on time.
• Comply with the laws, regulations, and entry requirements of the countries you visit.
• Meet any health, fitness, or participation requirements applicable to your chosen travel experience.

4. Travel Documents & Visa Requirements

Travelers are solely responsible for obtaining valid travel documents, including passports, visas, permits, and other entry requirements.

Where visa assistance is provided by Diverse Travel Services, our role is limited to application guidance and document preparation. Visa issuance remains solely at the discretion of the respective embassy or consulate, and approval cannot be guaranteed.

5. Changes, Cancellations & Refunds

Requests for changes, cancellations, or refunds are subject to the applicable fare rules, hotel policies, tour operator conditions, supplier terms, and our published Cancellation & Refund Policy.

Certain promotional fares, discounted packages, and special offers may be non-refundable, non-transferable, or subject to cancellation fees.

6. Supplier Responsibility

Diverse Travel Services acts as an intermediary between travelers and independent service providers, including airlines, hotels, cruise lines, transportation companies, insurance providers, visa processing centers, and tour operators.

We are not responsible for delays, cancellations, schedule changes, overbookings, baggage issues, denied boarding, service interruptions, or any acts or omissions of third-party suppliers.

7. Assumption of Risk

Travel, sightseeing, outdoor activities, cruises, and adventure experiences may involve inherent risks beyond our control.

By participating, you voluntarily assume all ordinary risks associated with travel and agree to follow all safety instructions provided by guides, operators, and local authorities.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Diverse Travel Services, its directors, officers, employees, representatives, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Delays or cancellations by suppliers;
• Flight schedule changes;
• Weather-related disruptions;
• Government restrictions or travel advisories;
• Lost, stolen, or damaged baggage or personal belongings;
• Personal injury, illness, accidents, or death occurring during travel, except where directly caused by our proven gross negligence or willful misconduct.

9. Force Majeure

Diverse Travel Services shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Earthquakes
• Floods
• Volcanic eruptions
• Epidemics or pandemics
• Government actions
• War or terrorism
• Civil unrest
• Labor strikes
• Transportation disruptions
• Airline operational issues
• Any other force majeure event

In such cases, refunds, credits, or rebooking options shall be subject to the policies of the respective travel suppliers.

10. Privacy & Data Protection

Personal information collected during the booking process is handled in accordance with our Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

11. Governing Law

These Booking Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the appropriate Philippine courts.

12. Agreement & Acceptance

By clicking "I Agree," submitting a booking request, or completing payment, you confirm that you have read, understood, and accepted:

• These Booking Terms & Conditions;
• The Cancellation & Refund Policy;
• The Privacy Policy;
• The Website Terms of Use; and
• Any applicable supplier-specific terms and conditions related to your booking.